History
Where It Started
Jeremy Colwell began working in IT support in the mid-1990s. Over the following years, he worked across a range of environments — including large, structured government-sector organizations and international manufacturing operations — gaining a wide view of how technology gets used (and misused) at very different scales.
Across every environment, he noticed the same pattern: technology support was approached from the technical point of view first. The person who actually needed help usually came second.
Founding The Human IT Company (2007)
In 2007, Jeremy founded the company — first as CPG Systems, later renamed The Human IT Company — built around a different premise: fix the computer, support the person.
The name change came about after some strategic planning, and conversations with existing customers. What they told us was that the thing they appreciated most about us was our ability to have real conversations, and to treat them with respect, and as real people, not "users". That premise wasn't a marketing line. It came from values he was raised on — the Golden Rule, fairness, and treating every person with respect — applied to an industry that didn't always practice them.
A Deliberate Focus on Mission-Driven Organizations (2012)
In 2012, charities and nonprofits became a deliberate focus of the business. The reasoning was straightforward: helping organizations that strengthen their communities made the work more meaningful.
That focus has only deepened since. Today, mission-driven organizations — charities, nonprofits, associations, and similar groups — are the core of who we serve.
Where We Are Today
Today, we're a group of 5 people (or more when we're hosting students on practicum placements) with customers from Victoria to Toronto, and supporting people working literally coast to coast. We've been given awards by our clients for our contributions to their operations, and have also been named a finalist for the MSP Titans Award, one of the most prestigious awards in the computer support industry. We work together as a team in an office in Vancouver... and we never forget to laugh.
