Mission, Vision & Core Values
Our Mission
We advance mission-driven impact with simple, friendly, Human IT—where we fix the computer and support the person, every time.
Our Vision
A Canada where mission-driven organizations strengthen their communities through calm, people-focused technology.
Our Core Values
As a Team, as individuals, and as a Company, we believe and practice the following:
- Our clients’ genuine best interests ALWAYS come first.
- Honesty, integrity, and fairness are the best qualities we can ever show our clients and each other.
- Attention to detail is something our clients will remember and appreciate.
- Balance in life is the key to happiness. With work, with customers, and with ourselves
- We should always think and act as a team. We are not alone.
Where These Values Come From
Our founder, Jeremy Colwell, began working in IT support in 1994 — across government, multinational manufacturing, and other IT service companies. In every environment, he saw the same problem: technology was approached from the technical point of view first, and the person needing help came second.
He was raised on the Golden Rule and a belief in treating every person with respect — values that didn't always fit the IT industry he knew. In 2007, he built a company around them instead.
In 2012, charities and nonprofits became a deliberate focus, because supporting organizations that strengthen their communities made the work more meaningful. That focus is still central to who we are.
